Tracebuzz / Social Media, Chat and Messaging API

Follow up all conversations on social media and messaging

Secure asynchronous messaging, easy and in real-time

Integrate all social media and messaging communication in one tool. Instead of answering scattered messages on social media, Tracebuzz integrates all customer inquiries into one modular dashboard. The API offers asynchronous messaging, a complete conversation history and it bundles public and private channels into one case. Communication in Tracebuzz works in real-time and runs over secure servers, compliant with the GDPR and all local privacy laws.

How it works

Image explaining how Tracebuzz works together with many social media platforms
Social Media, Chat and Messaging API
Tracebuzz

GDPR compliance: Yes
SLA: Standard via the KPN API Store

Specifications

Type: REST API
Coverage: Global
Data center location: the Netherlands
Data encryption: via HTTPS and TLS

Certificates

ISO 9001 
ISO 27001 
NEN 7510

 

Test in sandbox

What our customers say

"Because of smart routing and user-friendly user interface, we have the lowest handling time on socials, compared to all our other customer contact channels."
Lauren Weijers
Team lead Webcare - IKEA
"Thanks to the full integration with our CRM solution, we have a complete understanding of our customer communication flow. We can route all channels effectively and we report the activities of our service employees consistently."
Roberto van Houwelingen
Solution Architect - Ahold Delhaize
“By using Tracebuzz we have achieved growth in customer satisfaction on our social media platforms."
Elmer Hiemstra
Manager online service - Bol.com

Social Media, Chat and Messaging API usage

Custom integration

Tracebuzz can be integrated flawlessly into your existing business processes and systems.

Full coverage on social media

The API works together with all your social media channel(s), including Twitter, Facebook and WhatsApp.

Faster and smarter reaction

Tracebuzz uses different techniques, which makes it easy to have real-time conversations with your audience on your social media channel(s).

Pricing

A custom initial setup fee for the application implementation applies, depending on your configuration and integration needs.

No. of users per month* Price
< 100.000 € 0,35
100.000 - 250.000 € 0,30
250.000 - 550.000 € 0,25
> 550.000 € 0,20

 

*One unique device counts as one unique user. If the device is used more than once, it still counts as a single user. Every month the user count starts from zero again.

Note: A minimum yearly cost of € 12.000 applies.

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