Excellent real-time customer service

The Social Webcare API allows you to monitor and analyze customer activity on your social media channels and give personal customer service at a large scale. Respond via social media or messaging apps and integrate the API with chatbots to engage with customers at any time of day. With this API you get to understand your customers and give them a high-quality and personalized experience.

This API helps you to...

Increase customer satisfaction

Engage with your customers in a personal and proactive way, on the social media or messaging platform of their own preference.

Reduce call costs

Handle customer inquiries through social media and messaging channels, thus greatly reducing call center and operation costs.

Decrease handling time

Resolve customer queries quickly by automatically labeling and rerouting them to the right agent.

How it works

Use the Social Webcare API to connect all of your social media channels and messaging accounts to the Tracebuzz platform.

The API collects real-time data from your accounts. This data is displayed in a user-friendly dashboard that you can use on all devices, so you can monitor and analyze your customer’s activity easily. You can immediately respond to inquiries and personally engage with your customers on a large scale.

Integrate the Social Webcare API with other software like your customer relationship management (CRM) software, PureConnect, and chatbots to get a full view of your customer base. 

Benefits

360 degrees view

Integrates with your CRM or other software to supply a 360 degrees view of your customer’s needs. Gives insightful reports over all your customer service channels.

Higher customer loyalty

Increases your customer satisfaction and loyalty by upgrading your webcare to a whole new level.

Full coverage of channels

Integrates with all relevant social media and messaging channels, like Facebook, Twitter, Instagram, YouTube, WhatsApp Business Solution, and Parley messaging.

What it costs

A custom initial setup fee for the application implementation applies, depending on your configuration and integration needs.

No. of users per month* Price
< 100.000 € 0,35
100.000 - 250.000 € 0,30
250.000 - 550.000 € 0,25
> 550.000 € 0,20

 

*One unique device counts as one unique user. If the device is used more than once, it still counts as a single user. Every month the user count starts from zero again.

Note: A minimum yearly cost of € 12.000 applies.