Analyze customer feedback with text mining
Transform complex data into valuable customer insights
Analyze complex and large text data in a fast and effective way with text mining. The Text Mining API can help you understand what customers say, without having to read a large amount of text. Enrich customer insights with the most important topics, intent and sentiment. Uncover similarities and associations. Visualize all your feedback data in straightforward dashboards and have a clear overview of where your greatest opportunities lie.
How it works in 1 minute
The Text Mining API from Underlined identifies every touchpoint that a customer interacts with, across multiple channels and over time. It connects millions of events into journeys from your customers’ point of view and has a unique data-driven solution to discover, analyze and influence your customers’ journeys.
What our customers say
Why use the Text Mining API
Convert your conversations
Enrich the open answer from your customer per record with the most important topics and sentiment.
Visualize customer feedback
Visualize your customer feedback, together with all your other feedback data, in clear dashboards.
Improve your services
Get direct insight into where your greatest opportunities lie and which adjustments can most improve your service.
|Calibration||1x year||2x year||4x year|
|Volume||Incl. 5.000 / year*||See volume fee chart||See volume fee chart|
|KPIs||tNPS, CES, CSAT||Complete list||Complete list|
|Fixed costs||Initial setup and activation||€ 1.500,-||€ 1.500,-||€ 1.500,-|
|Monthly fee taxonomy||€ 675,-|
|Monthly fee basic API usage||€ 250,-||€ 375,-||€ 100,-|
* More than 5.000 text events, volume discount chart applies.
API usage and processing
Amount of text events
|Cost per text event|
|Volume costs (variable costs)||API usage level 1||First 100.000 events||€ 0,20|
|API usage level 2||Next 100.000 events||€ 0,10|
|API usage level 3||Next 100.000 events||€ 0,08|
|API usage level 4||Next 200.000 events||€ 0,05|
|API usage level 5||Next N events||€ 0,03|
Example of cost calculation
|Customer||Subscription||Annual volume||Setup fee||Monthly fixed fee||Monthly variable fee||Total monthly fee|
|A||Generic||Max. 5.000||€ 1.500,-||€ 250,-||n.a.||€ 250,-|
|B||Branche||7.500||€ 1.500,-||€ 375,-||€ 41,67||€ 291,67|
|C||Branche||150.000||€ 1.500,-||€ 375,-||€ 250,-||€ 635,-|