Always the right answer with the Knowledge Management API
At least 75% of your website visitors would like to find the answers to their questions online. At a moment that suits them and on the device of their own choice. Can't they find the answer online? Then many visitors will drop out or seek contact in a different way. How do you help all your customers, while limiting costs and keeping customer journeys simple?
With Polly.help's Knowledge Management API you can easily publish your information online. The API is an easy-to-implement solution that helps you answer questions as quickly and effectively as possible. Think of it as a dynamic knowledge base, in which visitors and employees can always find their answers online.
Why would your company need a knowledge base?
Here are some reasons why a knowledge base can offer a solution for your company, large or small:
- A good knowledge base provides a significant and predictable ROI, as making your information easily available for customers increases your sales.
- It creates a long-term competitive advantage by improving customer experience.
- At the same time, it saves your customer service many unnecessary e-mails, phone calls and messages, which makes their work a lot easier.
Knowledge management is a proven approach to maximize the business value of knowledge within an organization. Of course your customer service can use it, but a central knowledge base can also be useful for departments such as HR, IT or outbound staff. This way you prevent so-called information silos in your organization.
“The Knowledge Management API makes it a lot easier to communicate the right information to your audience”
In short, the Knowledge Management API makes it a lot easier to communicate the right information to your audience and your own employees in no time. That’s why we believe this API is of great added value in the KPN API Store, especially in combination with other communication APIs such as Watermelon’s Chatbot API or Contexta360’s Speech To Text API!
Wat can Polly.help’s API do for you?
The Knowledge Management API allows you to always find the right information. It organizes and presents information in a database with a user-friendly interface, advanced filtering options and actionable analytics.
The platform supports multiple languages and uses Natural Language Processing (NLP) to quickly find the most relevant information across a variety of sources. Need to solve more complex problems? Then decision trees can guide you to a fitting solution.
“Built-in feedback loops allow support agents to rate article information, suggest improvements and ensure that articles are up to date, accurate and relevant”
The API can also be used to collaborate on content easily. Built-in feedback loops allow support agents to rate article information, suggest improvements and ensure that articles are up to date, accurate and relevant. Even your visitors can give feedback on the information offered, so you can easily spot possible errors or content gaps.
Are you struggling with the variety of subjects, languages, or brands within your company? That’s no problem for Polly.help’s API. You’ve got the flexibility of organizing you knowledge within different collections or even different knowledge bases, for external and internal use.
And if you’re experiencing any troubles, then the Polly.help team is there to help you out.
Satisfied Polly.help clients
Need some more inspiration on how to use a knowledge base in your own organization? Read how Polly.help helped AS Watson, the international parent company of Kruidvat, ICI Paris XL and Trekpleister.
“Our shoppers are going omnichannel with digital touchpoints playing an increasing role in their journeys; they also want web self-service. With the power of the Polly.help knowledge base behind it, we are able to do more with self-service, while having agents handle more complex interactions."
“With the Polly.help API we can provide clear answers that always have the same high quality”
At the Dutch employment agency Timing, questions from their own colleagues are dealt with more quickly since they began to use the Polly.help knowledge base.
"We receive many questions from colleagues who work at other offices. These are questions on behalf of customers and flex workers, for example about annual statements and collective agreements. But there are also questions about how our systems work. With the Polly.help API we can provide clear answers that always have the same high quality. This way our colleagues can easily access all the information they need.”
Implementation in an instant
Would you like to try Polly.help's Knowledge Management? With the API you can implement your knowledge base on your own platform instantly. The cooperation between KPN and Polly.help makes it even easier for you. You can test the Knowledge Management API for free in a sandbox environment. Thanks to the use of mock data you can see exactly how the API would function in your own application. A real time-saver!
Can’t wait to get started with the implementation of your own knowledge base?