Show your most important client contact data real-time in any front-end. The API allows you to show real-time or historic insights on Agents, Queues and Trunks. Combine many data sources and create your own insights with this stable, cost efficient and lightweight solution. This API is capable of handling a high capacity, no matter how many agents you have.
The dashboard reports are adjustable to any business logic and have the option to send signals when thresholds are exceeded.
Integrate with any layout, enhance readability with page flipping or add extra visual components such as time, date and charts.
Publish specific authenticated reports with user name / password, active directory and IP authentication or share freely accessible reports.
How it works
The API collects data from your Call Management System or other data source. This can be any source for example (not limited to): Avaya Call Management Systems, SQL databases or Excel sheets. KPN integrates the data collectors in your data source(s) so you can start using this API to collect the desired data. Show the data in any dashboard or any other front-end.
In some cases there may be a need for extra data fields to be available through the API. KPN's development team is available to discuss the opportunities.
The API is available in the sandbox environment, using mock data that represents a client contact center. This is available for you to experience the possibilities.
Is it something you like? Use our contact form to get in touch with our team and take this API into production.
3. Go live!
After onboarding, KPN developers will install the data collectors. Now you can start using the API in your own environment and create your insights.
Answer every call in time
With real-time insights you can display the number of agents staffed, available and busy. You can also show the incoming lines and the number of missed calls. Use these insights to staff your contact center.
Monitor all agents
Agents working on different locations or even from home can be monitored and shown on the office wallboards. This flexible solution allows you to monitor your complete contact center performance.
Display on any screen
You can even use environmental friendly smart TV's to display dashboards. Based on IP authentication, the static IP address of the smart TV is linked to the report for the specific department.