Show your most important client contact data real-time in any dashboard. The Dashboard Server API allows you to show call queues, available contact centre agents and trunks and more. Combine many data sources and create your own insights with this stable, cost-efficient and lightweight solution. This API is capable of handling a high capacity, no matter how many agents you have.
The dashboard reports are adjustable to any business logic and have the option to send signals when thresholds are exceeded.
Integrate with any layout, enhance readability with page flipping or add extra visual components such as time, date and charts.
Publish specific authenticated reports with user name, password, active directory and IP authentication or share freely accessible reports.
How it works
Client contact centers store a lot of data, for example on contact centre agents, call queues and trunks. KPN has extensive experience in using data from client contact centers to create valuable insights and powerful dashboards. This service is now available for anyone with the Dashboard Server API.
The API collects data from your Call Management System or other data source. This can be any source for example (not limited to): Avaya Call Management Systems, SQL databases or Excel sheets. KPN integrates the data collectors in your data source(s) so you can start using this API to collect the desired data. Show the data in any dashboard or any other front-end.
In some cases there may be a need for extra data fields to be available through the API. Our development team is available to discuss the opportunities with you.
This API helps you to...
Answer every call in time
With real-time insights you can display the number of agents staffed, available and busy. You can also show the incoming lines and the number of missed calls. Use these insights to staff your contact center.
Monitor all agents
Agents working on different locations or even from home can be monitored and shown on the office wallboards. This flexible solution allows you to effectively monitor your complete contact center performance.
Display on any screen
You can even use environmentally friendly smart TV's to display dashboards. Based on IP authentication, the static IP address of the smart TV is linked to the report for the specific department.