Join our contact center meetup
Date and time
21 March 2019
18:00 - 21:00 CET
Van Eeghenstraat 98
1071 GL Amsterdam
Contact centers, how to reach the optimal customer contact experience.
We will discuss changes that contact centers are undergoing nowadays. We will explore innovative ways to use APIs to engage customers by phone, chat, notifications or video call.
Experts from Contexta 360, Polly and Nexmo will share their experience and answer questions on the topic. Which channels are necessary for service? How to manage the ubiquity of customers? What can contextual data and conversational bots mean for your organization?
Doors open at 18:00, talks start at 18:30.
- Prins Jaspal, Chief Revenue Officer (CRO) and Co-founder at Contexta 360, will present their latest APIs and explain why conversational computing matters.
- Polly will explain how they optimize customer satisfaction by the mean of knowledge databases, dynamic help centers and contextual widgets.
- Nexmo will demo Nexmo’s Dispatch API. This API creates communication workflows and integrates with SMS, messages and social media chats such as WhatsApp, Facebook Messenger and Viber.
Please join us! Don’t forget to buzz and bring your friends. Make sure to reserve your seat as seats are limited.