Meetup: The optimal customer contact experience
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We look forward to welcoming you to the 3rd API Store meetup edition. We will gather at Reptoir, Amsterdam, an amazing spot at the edge of the Vondelpark! We will discuss how customer centers may benefit from using APIs. Valuable information for all product owners, innovation managers and senior developers who are interested in reaching the optimal customer contact experience for their customers.
Date and time
21 March 2019
18:00 - 21:00 CET
Location
Van Eeghenstraat 98
1071 GL Amsterdam
Theme
Contact centers, how to reach the optimal customer contact experience.
We will discuss changes that contact centers are undergoing nowadays. We will explore innovative ways to use APIs to engage customers by phone, chat, notifications or video call.
Experts from Contexta360, Polly.help and Nexmo will share their experience and answer questions on the topic. Which channels are necessary for service? How to manage the ubiquity of customers? What can contextual data and conversational bots mean for your organization?
Program
Doors open at 18:00, talks start at 18:30.
- Prins Jaspal, Chief Revenue Officer (CRO) and co-founder at Contexta360, will present their latest APIs (no longer available in the store) and explain why conversational computing matters.
- Polly.help will explain how they optimize customer satisfaction by the mean of knowledge databases, dynamic help centers and contextual widgets.
- Nexmo will demo Nexmo’s Dispatch API. This API creates communication workflows and integrates with SMS, messages and social media chats such as WhatsApp, Facebook Messenger and Viber.
Reservations
Please join us! Don’t forget to buzz and bring your friends. Make sure to reserve your seat as seats are limited.