Let your chatbot do the answering

Build your own code-free chatbot and improve your customer service drastically in just a few clicks. Your digital colleague responds to customer questions immediately, 24/7. Offer the chatbot to your customers on your website and a wide range of social media channels, and allow them to choose the channel most convenient for them.

This API helps you to...

Boost customer experience

Improve the experience of your customer by answering questions immediately in their own language, 24 hours a day and 7 days a week.

Understand customer needs

Look up statistics on your dashboard to gain insight into your customers' needs. Knowing what questions are frequently asked helps you improve your communication.

Manage conversations in one place

Manage all your incoming messages from different channels in one user-friendly dashboard.

How it works

With the Chatbot API you can easily create your own chatbot without using any code. Watermelon’s user-friendly chatbot management platform enables anyone to build their own digital colleague in 5 easy steps. The steps include feeding the chatbot knowledge, allowing it to deepen its knowledge through AI learning, testing its effectiveness, publishing and adding information based on customer questions.

The Chatbot API allows you to get in touch with your customers 24/7 on your website(s), on social media channels like Facebook and Twitter, and via messaging apps like iMessage, Viber, WhatsApp and Telegram.

Benefits

Automatic switch to human

Gives the option to automatically refer customers to a human colleague when the chatbot is missing the right information.

Multichannel customer service

Lets customers get in touch with your business via a wide range of channels, allowing them to choose the most convenient channel for them.

Code free building

Easy to feed with knowledge of questions and answers with the user-friendly Watermelon conversation builder. No coding needed!

What it costs

  Packages
  Spruit Moestuin Kas
Price p/month* € 150 € 450 € 1500
Chats p/month 500 2.500 10.000
Chatbots 0** 1 3
Channels 2 3 10
Artificial intelligence No Yes Yes
Users 10 Unlimited Unlimited

*Yearly subscriptions come with a 10% discount.

**Spruit supports a basic, automated Q&A, instead of a full-fledged, AI-learning chatbot.

Note: All packages include all languages and conversation reports.