We respect your privacy

KPN respects the privacy of all users of its websites, and ensures that the personal information you provide us with is treated as private. We use your details to ensure the quickest and easiest possible contact between you and our company. Personal details, including address and e-mail information, are handled as strictly confidential. Offers and other commercial announcements are always communicated subject to the express permission of the recipient. Your personal details will not be disclosed to third parties who are not affiliated with KPN, unless you have granted your express permission or provision of the information is legally required.


Cookies are small, simple text files that are saved on the hard drive or in the memory of your computer. They are not harmful to the machine or the files stored on it. With the aid of cookies, the websites of KPN can recognize your computer each time you visit them. Amongst other things, cookies are used to set the preferences you have entered for a specific service or web page. The websites of KPN also use Google Analytics, which provide us with information on which pages users visit. For Google Analytics, a cookie belonging to external parties is used. The Google Analytics measurement script anonymizes the IP addresses saved in the Google database so they cannot be traced to individual visitors.

When requested, KPN will remove registered users and their personal details from our database and/or provide them with access to those details. Requests for updates to or deletion of personal details can be submitted in writing or by telephone.