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Frequently asked questions

  • How can I get technical support ?

    Please ask any specific questions about how to use our products via our contact form. We actively monitor and respond quickly to programming questions regarding the products.

  • How can I leave suggestions for improving an products?

    We encourage you to reach out with your ideas and suggestions. Please use our contact form to share your thoughts.

  • How do I track the usage of the product that my app is generating?

    When you are logged in, you can view usage information for the products in your application on your My Developer Portal dashboard.

  • How do I take a product into production?

    When you are done testing and ready to take the product into production, please upgrade your account.

    Upgrading your account allows us to verify your identity with your bank (an 'iDIN check'). Once we have verified your identity, you can simply start using the products of your choice. You will be billed from that moment on for using production products. Testing products will continue to be free.

    Note: For some products we will need to contact you first so we know what settings you need and we will manually onboard you shortly after.

  • How can I start testing APIs?

    Refer to the documentation of the APIs and related Swagger files (blue button in the documentation) to find out how to test API endpoints. Use your own parameters and see the call and response structure for that endpoint.

    To test an API in our sandbox, you need to authenticate with your own API keys (client ID and secret). Log into the My Developer Portal and head over to the sandbox to find your personal client ID and secret.

  • How can I invite a colleague to see my SMS reports? Or use my SMS campaign?

    When you're logged in, you can navigate to 'accounts' and invite a user or change a user's permissions. Make sure to check the applicable permissions's checkbox to and save the configuration to enable the rights features.

  • Can I see usage details using the Mobile Services Management API?

    No, Mobile Services Management API is purely used to manage the mobile fleet. For usage reporting another system is in place, ask your account manager for more details.

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