The Xdroid Speech To Text API enables digital transformation in contact centers through voice and text solutions, based on artificial intelligence and machine learning. By processing 100% of customer interactions, the API automatically provides objective, consistent and valuable insights about each conversation. The emotion analysis, keyword detection and semantic capabilities provide opportunities to improve customer experience, agent retention, productivity and compliance.
GDPR compliance: Yes
SLA: Standard via the KPN Developer Portal
Specifications
API Type: REST
Coverage: Global
Data center locations: Hungary & Germany
Multi-language support: Yes
Emotion & speech recognition: Yes
Real-time engine: Yes (for selected languages)
How it works in 1 minute
Capture, analyze and recommend actions at every level of the organization by monitoring 100% of your calls.
Follow your customer’s journey and detect how to improve your First Call Resolution. Identify the top reasons for escalations so you can take the appropriate measures in a focused and targeted way.
Use the API to scan all your call recordings for specific compliance-related words and phrases, and identify where PCI related information hasn't been suppressed correctly and may cause a potential compliance breach.
Pay as you go | Advertised retail price* |
Speech to text1) 2) (based on audio) | € 2 / hour |
Processing time 3) | 24 h |
* Enterprise pricing on request.
1 Supported languages: Dutch, English, Spanish, German, French (other languages on request).
2 Minimum = 50 h per month.
3 Faster processing time on request.
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