Find relevant support information quickly and answer customer questions effectively with Polly.help's knowledge management system. It allows you to organize you business information in a user-friendly knowledge database with advanced filtering options, rich media and actionable analytics. Your service agents can find the right answer to customer questions in a quick and intuitive way, reducing service costs and improving customer satisfaction. The Knowledge Management API integrates into your website with just 2 lines of code!
The API allows your service agents to answer customer questions better, improving first contact resolution, and reducing contact center volume and contacts per order. The platform supports multiple languages and uses Natural Language Processing (NLP) to quickly find the most relevant information across a variety of sources.
It also supports the use of rich media, dynamic updates and collaborative authoring of articles. Built-in feedback loops allow service agents to rate article information, suggest improvements and ensure that articles are accurate, relevant and up to date.
GDPR compliance: Yes
SLA: Standard via the KPN Developer Portal
Specifications
Type: REST API
Coverage: Global
Data center location: Europe
Multilingual: Yes
Rich media support: Yes
Content approval workflow: Yes
Analytics & reports: Yes
AI learning: Yes
Certificates
ISO 27001
How it works in 2 minutes
Use collaborative authoring features to keep knowledge database content up to date, accurate and relevant.
Get the most relevant information to your customer or employee quickly with the help of advanced search options.
Use a rich set of reports and analytics to identify knowledge gaps, opportunities and contributions.
Custom / On Request
Contact our customer service.
