Connect, Build, Deliver with KPN’s Next-Generation Technology

Innovation is accelerating and becoming smarter thanks to the sharing and combination of ideas, as well as organizations leveraging each other's knowledge and solutions. APIs play a pivotal role in this process: they are the digital building blocks for innovation by making valuable data easily accessible.

If you've ever worked with CPaaS, you know what a valuable asset it can be. As an extension of your contact center or marketing system, you can use CPaaS services – also known as 'microservices' – to serve your customers in a highly targeted manner. Think of tools for SMS campaigns or an entire automated communication flow. Setting up those CPaaS services used to be the job of programmers. But thanks to Omni Connect, any handy professional can now work with it.

In the flood of channels and interactions, it can be quite a challenge to win over the hearts of your customers. And more channels are being added all the time! Do you want to reach and engage your customers – patients, residents, entrepreneurs, consumers – wherever they are? Then you can't do without CPaaS anymore: a platform that assists you with all your online customer interactions. SMS, WhatsApp, telephony, video – you name it. You simply activate the channel you need for your customers.