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In the contact you have with your customers, you want to give them the very best experience – the very best customer experience (CX). Trust is essential for this. Trust in the sense that your customers can rely on you being who you say you are. And vice versa: that you know for sure that you are doing business with the right person. Online, that trust sometimes requires a little extra. Technology that supports you in this. That is why we would like to introduce you to the latest verification technology: technology that feeds the trust of your customers and thus strengthens the bond.

We are glad to contribute to an innovative new product with KPN's SMS API: The Nest Protect smart smoke detector that automatically orders batteries when low.

Innovation is accelerating and becoming smarter thanks to the sharing and combination of ideas, as well as organizations leveraging each other's knowledge and solutions. APIs play a pivotal role in this process: they are the digital building blocks for innovation by making valuable data easily accessible.

If you've ever worked with CPaaS, you know what a valuable asset it can be. As an extension of your contact center or marketing system, you can use CPaaS services – also known as 'microservices' – to serve your customers in a highly targeted manner. Think of tools for SMS campaigns or an entire automated communication flow. Setting up those CPaaS services used to be the job of programmers. But thanks to Omni Connect, any handy professional can now work with it.

In the flood of channels and interactions, it can be quite a challenge to win over the hearts of your customers. And more channels are being added all the time! Do you want to reach and engage your customers – patients, residents, entrepreneurs, consumers – wherever they are? Then you can't do without CPaaS anymore: a platform that assists you with all your online customer interactions. SMS, WhatsApp, telephony, video – you name it. You simply activate the channel you need for your customers.

At least 75% of your website visitors would like to find the answers to their questions online. At a moment that suits them and on the device of their own choice. Can't they find the answer online? Then many visitors will drop out or seek contact in a different way. How do you help all your customers, while limiting costs and keeping customer journeys simple?

Would you like to send your customers messages about their order status, or remind them of an appointment? You could notify them with an e‑mail, but e‑mails are often forgotten or even ignored completely. In this case, text messages are a better solution. Did you know that 98% of text messages are opened and 90% is actually read?

Looking for a way to improve the interaction with your users? We would love to help you on your way by introducing you to Vonage’s (formerly known as Nexmo) communication APIs. Their APIs will help your business improve the quality of your customer communication. There is no better way to make your customers happy.

Parley lets you integrate a secure customer messaging channel into your business website or app. Check it out!

Right now, healthcare organizations are swamped with work due to the coronavirus. Together with software developers in the digital healthcare market, we are actively helping these organizations to improve their communication solutions. Do you want to help doctors and patients to communicate remotely, so they can avoid physical contact as much as possible? Or are you looking for ways to inform a big group of patients about new measures? These 3 APIs can take a lot of work off your hands and will help you to build the applications healthcare providers need to continue their important work in a safe way.