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Innovation is accelerating and becoming smarter thanks to the sharing and combination of ideas, as well as organizations leveraging each other's knowledge and solutions. APIs play a pivotal role in this process: they are the digital building blocks for innovation by making valuable data easily accessible.

If you've ever worked with CPaaS, you know what a valuable asset it can be. As an extension of your contact center or marketing system, you can use CPaaS services – also known as 'microservices' – to serve your customers in a highly targeted manner. Think of tools for SMS campaigns or an entire automated communication flow. Setting up those CPaaS services used to be the job of programmers. But thanks to Omni Connect, any handy professional can now work with it.

In the flood of channels and interactions, it can be quite a challenge to win over the hearts of your customers. And more channels are being added all the time! Do you want to reach and engage your customers – patients, residents, entrepreneurs, consumers – wherever they are? Then you can't do without CPaaS anymore: a platform that assists you with all your online customer interactions. SMS, WhatsApp, telephony, video – you name it. You simply activate the channel you need for your customers.

In simple terms, an API (application programming interface) acts like a messenger that runs back and forth between applications, databases and devices. In more technical terms, an API is a set of protocols, standardized programming instructions and requirements.

We heard a lot about how video calling is helping out healthcare organizations to continue their important work in the corona pandemic. With the solutions from WeSeeDo in our store, you can quickly start using video calling in your own digital healthcare environment. Here’s how it works.

Parley lets you integrate a secure customer messaging channel into your business website or app. Check it out!

Want to improve customer contact performance, compliance and boost overall customer experience? With Xdroid’s Speech To Text API, you no longer need to assess your contact center conversations by playing back a small portion of them. This API can analyze 100% of your conversations to provide you with transcripts and actionable insights to improve the customer journey.

The WeeSeeDo Direct API makes it possible to easily and securely set up a one-way live video connection from within your own software or app. It allows you to see what the client or the patient is seeing, without having to interrupt the phone call. Ideal for doctors and emergency services, but it can also be an excellent solution for call centres, breakdown services and maintenance providers.

Due to the corona crisis, the Ommelander Hospital in Groningen implemented a two-sided video connection between certain specialists and their patients since June 2020. The video connection is made with a video calling solution from WeSeeDo. It was fully integrated into the Ommelander's patient portal in just a few days, in close collaboration with Funatic and all the parties involved.

Olisto is a platform plus app for connecting devices, apps and (web)services in real-time through APIs. They decided to work with the KPN SMS API. Here's why.