"Because of smart routing and user-friendly user interface, we have the lowest handling time on socials, compared to all our other customer contact channels."
Lauren Weijers
Team lead Webcare - IKEA
Parley / Social Media, Chat and Messaging
Follow up all conversations on social media and messaging
Secure asynchronous messaging, easy and in real-time
Integrate all social media and messaging communication in one tool. Instead of answering scattered messages on social media, Parley Social Media, Chat and Messaging integrates all customer inquiries into one modular dashboard. The API offers asynchronous messaging, a complete conversation history and it bundles public and private channels into one case. Communication in Social Media, Chat and Messaging works in real-time and runs over secure servers, compliant with the GDPR and all local privacy laws.
How it works
Soon
Social Media, Chat and Messaging
GDPR compliance: Yes
SLA: Standard via the KPN Developer Portal
Specifications
Type: REST API
Coverage: Global
Data center location: the Netherlands
Data encryption: via HTTPS and TLS
Certificates
ISO 9001
ISO 27001
NEN 7510
What our customers say
"Thanks to the full integration with our CRM solution, we have a complete understanding of our customer communication flow. We can route all channels effectively and we report the activities of our service employees consistently."
Roberto van Houwelingen
Solution Architect - Ahold Delhaize
“Chat and messaging can make customer contact much more effective while improving the customer experience. The switch to Parley has resulted in lower handling time and higher customer satisfaction. Pure profit for both parties. ”
Elmer Hiemstra
Manager Service Experience - Bol.com
Social Media, Chat and Messaging API usage
Custom integration
Social Media, Chat and Messaging can be integrated flawlessly into your existing business processes and systems.
Full coverage on social media
The API works together with all your social media channel(s), including Twitter, Facebook and WhatsApp.
Faster and smarter reaction
Social Media, Chat and Messaging uses different techniques, which makes it easy to have real-time conversations with your audience on your social media channel(s).
Pricing
A custom initial setup fee for the application implementation applies, depending on your configuration and integration needs.
No. of users per month* | Price |
|---|---|
< 100.000 | € 0,35 |
100.000 - 250.000 | € 0,30 |
250.000 - 550.000 | € 0,25 |
> 550.000 | € 0,20 |
*One unique device counts as one unique user. If the device is used more than once, it still counts as a single user. Every month the user count starts from zero again.
Note: A minimum yearly cost of € 12.000 applies.
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