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Parley / Social Media, Chat and Messaging

Follow up all conversations on social media and messaging

Secure asynchronous messaging, easy and in real-time

Integrate all social media and messaging communication in one tool. Instead of answering scattered messages on social media, Parley Social Media, Chat and Messaging integrates all customer inquiries into one modular dashboard. The API offers asynchronous messaging, a complete conversation history and it bundles public and private channels into one case. Communication in Social Media, Chat and Messaging works in real-time and runs over secure servers, compliant with the GDPR and all local privacy laws.

How it works



Product page Tracebuzz Social media chat messaging API how it works image EN 3

Supplier logo full Parley 0
Soon
Social Media, Chat and Messaging

GDPR compliance: Yes
SLA: Standard via the KPN Developer Portal

Specifications

Type: REST API
Coverage: Global
Data center location: the Netherlands
Data encryption: via HTTPS and TLS

Certificates

ISO 9001 
ISO 27001 
NEN 7510

What our customers say

Product page Tracebuzz Social media chat messaging API testimonial IKEA
"Because of smart routing and user-friendly user interface, we have the lowest handling time on socials, compared to all our other customer contact channels."
Lauren Weijers
Team lead Webcare - IKEA
Product Page TraceBuzz Social Media chat and messaging API testimonial logo Ahold
"Thanks to the full integration with our CRM solution, we have a complete understanding of our customer communication flow. We can route all channels effectively and we report the activities of our service employees consistently."
Roberto van Houwelingen
Solution Architect - Ahold Delhaize
Product page Paeley Secure Messenger API Testimonial Bol
“Chat and messaging can make customer contact much more effective while improving the customer experience. The switch to Parley has resulted in lower handling time and higher customer satisfaction. Pure profit for both parties. ”
Elmer Hiemstra
Manager Service Experience - Bol.com

Social Media, Chat and Messaging API usage

Product page Tracebuzz Social media chat messaging API why use Custom Integration

Custom integration

Social Media, Chat and Messaging can be integrated flawlessly into your existing business processes and systems.



Product page Tracebuzz Social media chat messaging API why use Full coverage social media

Full coverage on social media

The API works together with all your social media channel(s), including Twitter, Facebook and WhatsApp.



Product page Tracebuzz Social media chat messaging API why use Faster smarter reaction

Faster and smarter reaction

Social Media, Chat and Messaging uses different techniques, which makes it easy to have real-time conversations with your audience on your social media channel(s).



What it costs

Pricing on request.

Need help?

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