4 APIs that will improve your customer interaction

9 september 2022 | Jeroen Seydel, Partner manager at the KPN Developer Portal
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Looking for a way to improve the interaction with your users? We would love to help you on your way by introducing you to Vonage’s (formerly known as Nexmo) communication APIs. Their APIs will help your business improve the quality of your customer communication. There is no better way to make your customers happy.

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Many businesses communicate with their users in a way that does not make their users happy. They might suspect that there is a better way to communicate with users and know that the reputation of their organization is being damaged. But they might not have the knowledge, the skills or the resources to improve the quality of their customer communication.

Do you recognize this? Then the communication APIs of Vonage are definitely worth taking a look at for your business. Vonage’s communication APIs help businesses bring their customer communication up to standard. Implementing their APIs makes your communication with your users more engaging, convenient and efficient. And that makes everyone happy, employees and customers alike.

Improved customer messaging with Vonage’s Dispatch API

When we think of messaging, chances are we immediately think of SMS or WhatsApp. And that’s not surprising, because these are very important tools for sending and receiving messages. However, just using SMS and WhatsApp does not bring the best results. You can optimize your communication by doing customer experience (CX) research and data analysis. The way to optimal customer communication is an ongoing process of continuous improvement and iteration.

Vonage APIs reinforce each other in order to obtain brilliant B2C communication. A good example of a Vonage API that can help you on your way to great customer communication is the Dispatch API. This API enhances the communication towards your customers in the way and at the moment they feel the most comfortable with. Furthermore, this API makes your life a lot easier, by leveraging the most engaging messaging channel and by providing you with immediate insights on what’s relevant to your customers.

Together with the multi-channel Vonage Messages API, the Dispatch API allows you to implement comprehensive failover solutions across SMS, MMS, and social chat apps. Create DIY flows with a single API call and access immediate insights on delivery status, from undelivered to unread and more.

Combining communication APIs for added value

As you will understand, you create more value if you decide to use a combination of Vonage APIs. That is why I would like to invite you to have a look at the other APIs.

Vonage APIs are easy to use and loved by us at the KPN Developer Portal. Wherever your users are, Vonage can help you build or re-build the foundation of real-time messaging, simply by integrating a combination of Vonage APIs via the KPN Developer Portal.

APIs for bulk SMS, customer messaging and authentication

In the KPN Developer Portal we also offer the following APIs by Vonage:

Vonage SMS API: This secure bulk SMS service helps you to improve customer engagement, optimize costs and improves customer experience.

Vonage Messages API: This customer messaging service includes SMS, MMS and social chat apps too.

Vonage Verify API: This two-factor authentication service increases security and improves customer experience by allowing users to log in without passwords or extra apps.

A fruitful partnership with Vonage

One of the main reasons KPN has chosen to partner up with Vonage is how easy it is to implement their APIs and how convenient their APIs make communicating with customers.

Another important reason is Vonage’s understanding and compliance of worldwide technical requirements and local laws. The chances that you encounter unpleasant surprises doing business in foreign countries are absolutely minimized.

Ready to get going?

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