The ServiceNow Customer Connect API is only available to KPN business market customers. Usage is included in your KPN service contract.
KPN / ServiceNow Connect
Submit and track tickets in ServiceNow
Easily report problems and submit requests regarding KPN services and track the progress of the tickets in KPN ServiceNow
KPN uses ServiceNow as a customer support tool for KPN business customers. With this tool, you can report and track incidents and requests regarding your KPN services. As a KPN business market customer, you can connect to the ServiceNow Customer Connect API to log and update incident tickets, and to query the status of open tickets more easily. This way, you don't need to use the self-service portal of KPN or contact the Service Desk by phone, chat or e-mail anymore.
How it works
The ServiceNow Connect API allows you to report a new ticket, update an open ticket, retrieve the progress of these tickets (status changes, additional information, attachments), and to retrieve a list of open tickets and query details of a specific ticket.
With the ServiceNow Connect API the customer submits the data for new and existing tickets to KPN ServiceNow, and via the GET Ticket Updates operation the customer retrieves the data regarding the progress of the tickets. So the API is designed based on the so called ‘Push / Pull’ concept. In this way the customer can ‘on board’ itself.
More information: ServiceNow_CC-API_Introduction_v0.95.pdf
ServiceNow Connect
GDPR compliance: Yes
SLA: Defined in your KPN service contract
Specifications
API Type: REST
Coverage: The Netherlands
Data center location: The Netherlands & Germany
ServiceNow Customer Connect API usage
Save time
By submitting tickets via the ServiceNow Customer Connect API you don't need to call the KPN Service Desk or manually enter tickets in the KPN self-service portal anymore.
Better insights
The ServiceNow Customer Connect API allows you to get up-to-date insights into your incident tickets and enables you to present this information on any dashboard you want.
Integrate into your workflow
Integrate the ServiceNow Customer Connect API seamlessly into your business processes, incident management workflows and ticketing systems.
Pricing
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