Polly.help / Knowledge Management API
Answer questions better with knowledge management
Higher customer satisfaction, lower service costs
Find relevant support information quickly and answer customer questions effectively with Polly.help's knowledge management system. It allows you to organize you business information in a user-friendly knowledge database with advanced filtering options, rich media and actionable analytics. Your service agents can find the right answer to customer questions in a quick and intuitive way, reducing service costs and improving customer satisfaction. The Knowledge Management API integrates into your website with just 2 lines of code!
How it works in 2 minutes
The API allows your service agents to answer customer questions better, improving first contact resolution, and reducing contact centre volume and contacts per order. The platform supports multiple languages and uses Natural Language Processing (NLP) to quickly find the most relevant information across a variety of sources.
It also supports the use of rich media, dynamic updates and collaborative authoring of articles. Built-in feedback loops allow service agents to rate article information, suggest improvements and ensure that articles are accurate, relevant and up to date.
What our customers say
Knowledge Management API usage
Collaborate on articles
Use collaborative authoring features to keep knowledge database content up to date, accurate and relevant.
Answer questions better
Get the most relevant information to your customer or employee quickly with the help of advanced search options.
Identify knowledge gaps
Use a rich set of reports and analytics to identify knowledge gaps, opportunities and contributions.
|Product||Price per month*|
|Polly Knowledge Management platform||€ 350|
|Bundle of articles (100), unlimited sessions||€ 100|
|Concurrent internal users (bundles of 5)||€ 82,50|
|Named internal users (bundles of 5)||€ 62,50|
|Storage, 20 GB (minimum at start)||€ 100|
|Extra storage, 5 GB||€ 25|
|Own domain, 1st||€ 100|
|Own domain, 2nd and up||€ 25|
Note: Prices are fixed, not dependent on the number of sessions.
* Pricing for larger volumes (enterprise) on request.