The most secure contact channel

Offer messaging and chat in your own app or website via a highly secured channel. Identify your target audience so that you immediately have a complete profile and can provide the right answer to a substantive question. Parley's Chat and Messaging API allows you to show real-time data and the complete conversation history, all fully encrypted. The first nonpublic, privately owned chat and messaging solution available as API.

This API helps you to...

Pick up the conversation

Continue the conversation between customer and service agent, whether you close the screen or leave it open all the time. The history of the conversation remains and the user receives a notification as soon as an agent responds.

Send and receive attachments

Send and receive attachments such as images or PDF files. Handle everything over one channel, so you don’t have to switch between different platforms.

Adjust or build libraries

Adjust libraries to implement in your iOS, Android and web application or develop your own libraries. Easy to connect to any interface.

How it works

The Chat and Messaging API collects real-time data from your website or app. It sends out your messages and checks whether new messages have been received. Generate secure headers with authorization tokens to identify users and exchange encrypted messages.

The API can push and pull additional information. You can see from which page on the website the conversation is started, who started it and when. The API is also able to send out system messages and events, such as: ‘is typing…’ and ‘client closed the conversation’. Agents can see if a colleague picked up the conversation yet, and the customer can see with whom from the customer service team he’s having a conversation.

When a customer starts a conversation while he’s not logged in yet, and logs in during the conversation, the API is able to link those conversations together. This way, all the history of the user’s conversation is bundled. You'll get a notification when you receive a new message. You can also close the conversation at all times and pick it up when you want to. Choose by yourself when a conversation starts and ends. Whether it lasts a month or just a browser session.

What our customers say

“The Chat and Messaging API is a channel with potential! Parley is our most secure communication channel and has huge economies of scale for the service desk. Through the strategic use of messaging, we help more customers with the same team size! "
Jim de Groot
Manager Servicedesk - Knab
“Chat and messaging can make customer contact much more effective while improving the customer experience. The switch to Parley has resulted in lower handling time and higher customer satisfaction. Pure profit for both parties. ”
Elmer Hiemstra
Manager Service Experience - Bol.com

Benefits

Encrypted messages

Send and receive encrypted messages in real-time. You can safely share confidential information with your customers via this secure connection.

Complete conversation history

The complete history of the conversation remains available. Whether the customer sends a message via the app or website, and whether he responds right away or an hour later. It’s all available in one feed.

Push and pull to all platforms

You can push and pull messages and attachment to all platforms, like Android, iOs and web. You can choose to develop your own custom built application or integrate with a third party solution.

What it costs

Number of unique devices* (units) per month

API usage per request (incl SDKs)

< 100.000

€ 0,35

100.000 < 250.000

€ 0,30

250.000 < 550.000

€ 0,25

> 550.000

€ 0,20

* Unique device counts as one unit per month. If the device is used more than once, it still counts as 1 unit.

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